Transparent charging solutions with Shuttel Solutions

Shuttel works every day on the mobility of tomorrow with user-friendly solutions for the evolving mobility needs of working professionals in the Netherlands.

Insights from the Discovery project, combined with the growth of electric mobility and the lack of transparency in the electric charging chain—characterised by unclear and fluctuating kWh costs and invoices that often arrive weeks later—gave Shuttel the opportunity to apply its expertise in processing large volumes of transactions and managing mobility to improve the electric charging experience.

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The Challenge

Under the name Shuttel Solutions, an electric charging proposition was launched to support business customers with a simple (charge anywhere), transparent (quick insight into transactions and costs), and easy-to-understand (clarity on supplier-applied charging costs and surcharges) solution.

In the customer video, Joëlle Stokkel explains the driving forces behind the Solutions Project and why Full Orbit was chosen.

Het EV-laadlandschap

The EV charging landscape consists of three key players:

e-MSPs: Assist EV drivers in finding charging stations, facilitate a seamless charging experience (including roaming across different networks), provide billing and payment services, and offer customer support.

CPOs: Manage charging points and are responsible for their installation, maintenance, and operation.

Roaming Platforms: Connect e-MSPs and CPOs, enabling EV drivers to charge at multiple networks with a single account.

 

EV Charging ECO

EV Transaction Backbone

Shuttel quickly realised that, to successfully launch an end-to-end charging solution, it needed to take on the roles of both e-MSP and CPO, with connectivity to multiple roaming hubs.

To enable Shuttel to efficiently manage charging stations and tokens, as well as process and analyse large volumes of charging transactions and protocols within a distributed landscape, Full Orbit developed the EV Transaction Backbone. This backbone provides the following functionalities:

 

Transactie_backend_feed

e-MSP functionalities

  • Activating charging tokens within the network to use them for charging, both at home, in the office, and at public charging points.
  • Collecting, monitoring, checking, and ensuring the quality of charging transaction data and making it available for analysis.
  • Billing transactions to employers.
EMSP_verkleind en transparant

CPO functionalities

  • Registering and operating Shuttel charging stations within the network (with support for more than 150 settings, such as plug & charge, load balancing, and customising display information).
  • Authorising and facilitating (guest) use of Shuttel charging stations.
  • Collecting and recording all charging transactions at Shuttel charging stations and processing transactions, including settlements (for example, via credit notes).
  • Monitoring, checking, and ensuring the quality of all transaction data and making this data available for billing and analysis.
CPO transparant verkleind

Flexible integration with the API layer

The API layer of the EV Backbone enables the invocation of individual functionalities, such as authorising charging cards, registering charging stations, and retrieving transactions. Thanks to this modular design, Shuttel can easily automate processes and develop customised solutions within the EV ecosystem.
API_verkleind

Settlement functionality

For those with a company electric car and a personal charging station at home, energy consumption increases, and so does the energy bill. Since these are business expenses, they can be reimbursed by an employer, a leasing company, or their own business. The EV Backbone automates this process entirely: the charging costs are registered through the charging station and reimbursed monthly via a credit invoice. All transactions are processed by Shuttel and neatly bundled into a single invoice.
verrrekenen

Web Application

In addition to the EV Backbone, Full Orbit has developed a web application that allows Shuttel to easily create contracts for business customers, register clients, order charging keys, and manage prices. The application also features an automated billing module, enabling Shuttel to present cost summaries accurately and streamline administrative processes.

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Results

  1. Shuttel offers a single charging key that unlocks all charging stations, regardless of the provider, so users don’t need to worry about whether the key will work.
  2. New charging keys are operational within 5 minutes of registration, instead of the 24 hours that can be typical with other providers.
  3. New charging keys are operational within 5 minutes of registration, instead of the 24 hours that can be typical with other providers.
  4. Clear visibility of billed charging costs and any surcharges, as well as business charging transactions that may be reimbursed to employees.

KWH charged

30000000 +

Charging tokens

16000 +

Charging stations

1200 +

Joëlle Stokkel, Manager Operations & Development, Shuttel

With their specialised knowledge and the right technology, Full Orbit not only delivered quickly but also helped us set the right priorities. What binds us is a shared passion for development—essential for a scale-up like Shuttel Solutions. Development is in Full Orbit’s DNA.

Up Next

Data-driven Mobility of the Future

Read the Case Study =>

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